Know Your Social IQ: A Conversation Civility Expert, Lew Bayer.

Civility expert Lew Bayer and I discuss workplace etiquette and the importance of positivity when changing the way we think as a team and a community.

This week on 22 Motivational Minutes with Marlo, Lew and I discuss the fascinating topic of workplace civility and her book, “The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability.” During our time together, Lew reveals that the key to civility is consistency, and the statistical proof that as a culture we are in the habit of being uncivil.

“In some instances it’s not just about the workplace,” Lew states. “It’s about the state of the world in general.” Find out more about the four skills needed to be civil, and how infusing your environment with positivity is the foundation for a successful change in thinking.


For 17 years Lew Bayer has been internationally recognized as a leading civility expert. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 83 affiliates in 24 countries has supported 100’s of organizations in building better workplaces. . In addition to her role as CEO of multinational civility training group Civility Experts Inc. , Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group

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Listen to the full intervie: [powerpress]